FAQ

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FAQ

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Hotel

Is there a restaurant in Mercure Dubai Barsha Heights?

Definitely.

Day & Night Restaurant
All day dining restaurant

Opening time:
Breakfast: 6.30am to 10.30am,
Lunch: 12.30pm to 3.30pm,
Dinner: 7pm to 10.30pm

The Exit Sports Bar
Opening time: Open daily from 5pm to 3am

Café Social
Open 24hrs

Code 8 Mixolounge
Opening time: Daily from 11am to 3am

Who can I contact about careers at your hotel?

You can send your job application to our Huan Resources department at [email protected]

Is there a spa at Mercure Dubai Barsha Heights?

Yes, we do have ‘Lavana Spa’ located on the 8th floor of the hotel

How many suites and apartments are there at Mercure Dubai Barsha Heights?

408 Suites

255 One-bedroom suites
153 Two-bedroom suites

607 Apartments

382 one-bedroom apartments
225 two-bedroom apartments

What time is the check-in at Mercure Dubai Barsha Heights?

Our standard check-in time is from 2pm.

If you require an early check-in additional charges may apply.

What time is the check-out at Mercure Dubai Barsha Heights?

Our standard check-out time is at 12pm.

If you require a late check-out, additional charges may apply.

What are the payment methods accepted at Mercure Dubai Barsha Heights?

Depending on the rate you select, payment will either be upon reservation or check-in.

At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

The hotel accepts the following payment methods:

• Visa
• MasterCard
• American Express
• Bank transfer – 24hrs to 48 hrs prior to check-in

Services

Is there a swimming pool at Mercure Dubai Barsha Heights?

Yes, we do have swimming pool located on the 8th floor.
Outdoor pool
Separate for adults and kids
Access is free for guests staying in the hotel
Pool timing: 8am to 10pm

What is the price of an airport transfer to/from Mercure Dubai Barsha Heights?

Pick up from the airport (small cars) – AED 200 (maximum of 2 persons)
Pick up from the airport (big cars) – AED 230 (maximum of 3-4 persons)
Pick up from the hotel (small cars) – AED 180 (maximum of 2 persons)
Pick up from the airport (big cars) – AED 200 (maximum of 3-4 persons)

Do you accept kids at Mercure Dubai Barsha Heights?

Children up to the age of 11 years can share the parent’s room without charges in the existing bed.
If extra bed is needed additional charges will apply. Babycot is available upon request, free of charge.

What is the closest beach to Mercure Dubai Barsha Heights?

We are close to Jumeirah Open beach. The hotel offers a shuttle bus service to Jumeirah Open beach everyday.
Pick up from the hotel – 9.45am
Pick up from the beach – 1pm

Does Mercure Hotel Barsha Heights provide any shuttle bus service?

Yes, we do provide free shuttle bus services to the below areas:

Jumeirah open beach:
Pick up from the hotel – 9.45am
Pick up from the beach – 1pm

Dubai Outlet Mall:
Pick up from the hotel – 11.05am
Pick up from the mall – 3pm

Nakheel mall The Palm/The Pointe
Pick up from the hotel – 10.30am, 2.40pm, 7.40pm
Pick up from the Pointe – 1.30pm, 6.30pm, 8.40pm
Pick up from the mall – 1.55pm, 6.55pm, 9pm

Do you provide COVID-19 tests in the hotel?

We provide COVID-19 tests in the hotel
Normal test – AED 180
Express test – AED 260
Results are delivered within 24hrs – 48hrs
24hrs advance booking is required

What time is breakfast at Mercure Dubai Barsha Heights?

Breakfast is served daily from 6.30am to 10.30am in Day & Night Restaurant

Is there a parking at Mercure Dubai Barsha Heights?

Our hotel has a free and covered parking lot.

Where exactly is Mercure Dubai Barsha Heights located?

Mercure Dubai Barsha Heights is located in Barsha Heights, next to Dubai Internet City metro station, facing Sheikh Zayed Road.

Is there any Kids Club at Mercure Dubai Barsha Heights?

Yes, we do have our ‘Camel Kids Club’ located on the 8th floor with lot of daily fun activities for the kids
Opening timing: 10am to 7pm

Are there any health club facilities at Mercure Dubai Barsha Heights?

Yes, we got the below health club facilities in the hotel:

Gym – Pulse Fitness Centre located on the 8th floor with free access to the guests staying in our hotel
Opening timing: 6am to 10pm
Squash Court – located on the 41st floor, paid training sessions offered by the trainer.
Opening timing: 7am to 11pm

What is the cancellation policy for Mercure Dubai Barsha Heights?

Flexible reservations are fully refundable until 6pm on the same day of arrival.
Other kinds of reservations are not refundable.

May we leave our luggage before check in, at Mercure Dubai Barsha Heights?

Luggage storage is available for all guests for free, one day before check-in and upto 6hrs after check-out

Is Mercure Dubai Barsha Heights fully accessible for wheelchairs?

Yes, our hotel is wheelchair friendly.

What is the amount of the city tax at Mercure Dubai Barsha Heights?

5% value added tax (VAT)
7% Municipality fees
10% service charge

Tourism Dirham fee (per room per night)

AED 15 One bedroom suite
AED 30 Two bedroom suite
AED 20 One bedroom apartment
AED 40 Two bedroom apartment

Is there a free Wi-fi at Mercure Dubai Barsha Heights?

We offer free Wi-fi in the hotel.

We do offer Premium and Super Premium options with faster internet speed at additional charges.

Do you offer any luggage wrapping service in the hotel?

Yes, the hotel also offers luggage wrapping service with prices starting from AED 20

Does the hotel provide any laundry service?

Yes, the hotel provides a laundry offer – 10 garments for AED 100

Does the hotel offer any babysitting service?

Yes, the hotel provides babysitting service which is paid with prices starting from AED 80 per hour.
After 10pm the price would be AED 110 per hour.
Minimum age: 3 months and above

Does the suite and apartment have different layouts?

Yes, Suites are different from Apartment layout and design. Apartments are fully furnished with fully equipped kitchen and washing machine with dryer. Two bedroom apartments have got dishwasher as well.

Are pets allowed in the hotel?

Pets are not allowed in the hotel.

Are all rooms non-smoking?

Yes, all our rooms are non-smoking rooms.

Does the hotel have any meeting spaces?

Yes, the hotel has got 8 meeting spaces in different sizes located on the 40th and 41st floor with amazing views.

Does the hotel have any ATM nearby?

ATM machine is available in the ground floor of the hotel

Is it easy to access public transport from the hotel?

Yes, the hotel is located next to Dubai Internet City metro station and also has very easy access to public transport.

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