FAQ
Confused about something? Scroll down to see if there is a question we may have already answered. If you have something else to clarify, don’t hesitate to reach out to us.
Confused about something? Scroll down to see if there is a question we may have already answered. If you have something else to clarify, don’t hesitate to reach out to us.
Definitely.
Day & Night Restaurant
All day dining restaurant
Opening time:
Breakfast: 6.30am to 10.30am,
Lunch: 12.30pm to 3.30pm,
Dinner: 7pm to 10.30pm
The Exit Sports Bar
Opening time: Open daily from 5pm to 3am
Café Social
Open 24hrs
Ashoka Mixolounge
Opening time: Daily from 11am to 3am
You can send your job application to our Huan Resources department at [email protected]
Yes, we do have ‘Divinity Spa’ located on the 8th floor of the hotel
408 Suites
255 One-bedroom suites
153 Two-bedroom suites
607 Apartments
382 one-bedroom apartments
225 two-bedroom apartments
Our standard check-in time is from 2pm.
If you require an early check-in additional charges may apply.
Our standard check-out time is at 12pm.
If you require a late check-out, additional charges may apply.
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:
• Visa
• MasterCard
• American Express
• Bank transfer – 24hrs to 48 hrs prior to check-in
Yes, we do have swimming pool located on the 8th floor.
Outdoor pool
Separate for adults and kids
Access is free for guests staying in the hotel
Pool timing: 7am to 10pm
Pick up from the airport (small cars) – AED 200 (maximum of 2 persons)
Pick up from the airport (big cars) – AED 230 (maximum of 3-4 persons)
Pick up from the hotel (small cars) – AED 180 (maximum of 2 persons)
Pick up from the airport (big cars) – AED 200 (maximum of 3-4 persons)
Children up to the age of 11 years can share the parent’s room without charges in the existing bed.
If extra bed is needed additional charges will apply. Babycot is available upon request, free of charge.
We are close to Jumeirah Open beach. The hotel offers a shuttle bus service to Jumeirah Open beach everyday.
Pick up from the hotel – 9.00am
Pick up from the beach – 1pm
Yes, we do provide free shuttle bus services to the below areas:
Jumeirah open beach:
Pick up from the hotel – 9am/10am/11am
Pick up from the beach – 1pm/2pm/3pm
Dubai Outlet Mall:
Pick up from the hotel – 11.05am
Pick up from the mall – 3pm
The Beach Mall, JBR
Pick up from the hotel – 12.55pm / 4.50pm
Pick up from the mall – 4.30pm/8pm
Yas Island Theme Parks
Pick up from the hotel – 9.30am
Pick up from the parks – 7.40pm
Breakfast is served daily from 6.30am to 10.30am in Day & Night Restaurant
Our hotel has a free and covered parking lot.
Mercure Dubai Barsha Heights is located in Barsha Heights, next to Dubai Internet City metro station, facing Sheikh Zayed Road.
Yes, we do have our ‘Camel Kids Club’ located on the 8th floor with lot of daily fun activities for the kids
Opening timing: 10am to 7pm
Yes, we got the below health club facilities in the hotel:
Flexible reservations are fully refundable until 6pm on the same day of arrival.
Other kinds of reservations are not refundable.
Luggage storage is available for all guests for free, one day before check-in and upto 6hrs after check-out
Yes, our hotel is wheelchair friendly.
5% value added tax (VAT)
7% Municipality fees
10% service charge
Tourism Dirham fee (per room per night)
We offer free Wi-fi in the hotel.
We do offer Premium and Super Premium options with faster internet speed at additional charges.
Yes, the hotel also offers luggage wrapping service with prices starting from AED 30
Yes, the hotel provides a laundry offer – 10 garments for AED 99 and 25pcs for AED 199
Yes, the hotel has partnered with Unicare for providing babysitting services. For bookings, call 800 864 2273
Yes, Suites are different from Apartment layout and design. Apartments are fully furnished with fully equipped kitchen and washing machine with dryer. Two bedroom apartments have got dishwasher as well.
Pets are not allowed in the hotel.
Yes, all our rooms are non-smoking rooms.
Yes, the hotel has got 8 meeting spaces in different sizes located on the 40th and 41st floor with amazing views.
ATM machine is available in the ground floor of the hotel
Yes, the hotel is located next to Dubai Internet City metro station and also has very easy access to public transport.