Guest Services

GUEST SERVICES

Mercure Dubai Barsha Heights offers personalized comfort, a great range of complimentary amenities and excellent service to create a memorable stay experience for both business and leisure travelers. Our Guest Services staff, located in the Hotel Lobby, will answer all your queries and assist you with anything you need during your stay.

Check-In/Check-Out

Our standard check-in is available at 2pm, with check-out at 12pm.

Our Concierge

Our concierge team loves nothing more than bringing you a little closer to the Dubai they love. Make the most of their knowledge, they have the golden keys to the best spots and the insider tips to help you discover the city like never before.

Take advantage of this season’s hottest special offers and package deals and let the Concierge team bring a little magic and local culture to your Middle East adventure.

Shuttle Bus Information

All in-house guests can enjoy free shuttle service to some of the major spots in the City. Complimentary shuttle transfers are offered to Jumeirah Beach, Sofitel Palm Jumeirah, local Mosque and Dubai Marina Walk.

Should seats not be available, a taxi service is an option on a chargeable basis.

For updated bus timings, please approach the Concierge Desk or download the shuttle bus schedule.

Enjoy Exceptional benefits and stay privileged all year with Mercure

The 4-star Mercure Dubai Hotel offers elegant and contemporary 1015 hotel suites and apartments on Sheikh Zayed Road in Barsha Heights beside Dubai Internet City Metro Station

Our Hotel Facilities

408 Suites and 607 Apartments
One and Two Bedroom brand new Suites
One and Two Bedroom spacious Apartments with balconies
5 Distinctive Dining Venues
Fitness Center and Spa
Outdoor Swimming Pool, Jacuzzi and Kids Pool
8 Meeting Rooms on level 40 & 41
Business centre offering secretarial services
Car parking for hotel residents
Valet parking for guests
Car rental
Laundry and dry-cleaning facilities
Multilingual staff
Babysiting on request
Currency exchange
Metro station access
Beauty salon for gents and ladies
High Speed Internet Access / Wi-Fi in Rooms
Free Wi-Fi in common guest areas

Special Needs

At Mercure Dubai Hotel, we anticipate your needs and place utmost importance in ensuring the safety and comfort of every guest. Our hotel has been thoughtfully laid out to ensure easy reach and several members of our team have undergone training to take care of the requirements of our special needs guests.

General Hotel Features