Mercure Dubai Barsha Heights - Luxury hotel - Guest Services

Guest Services


Mercure Dubai Barsha Heights offers personalized comfort, a great range of complimentary amenities and excellent service to create a memorable stay experience for both business and leisure travelers. Our Guest Services staff, located in the Hotel Lobby, will answer all your queries and assist you with anything you need during your stay.


Our standard check-in is available at 2pm, with check-out at 12pm.

Our Concierge 

Our concierge team loves nothing more than bringing you a little closer to the  Dubai they love. Make the most of their knowledge, they have the golden keys to the best spots and the insider tips to help you discover the city like never before.

Take advantage of this season’s hottest special offers and package deals and let the Concierge team bring a little magic and local culture to your Middle East adventure.

Chauffeured services to any destination in the UAE or to explore Dubai. Private and luxury limousines for Airport Transfers. For more information & booking, you may please call our concierge team from your room on 8809/8819 or by WhatsApp 056 171 0237

Shuttle Bus Information 

All in-house guests can enjoy  free shuttle service to some of the major spots in the City. Complimentary shuttle transfers are offered to Kite Beach and Outlet Mall Dubai. Should seats not be available, a taxi service is an option on a chargeable basis.

For updated bus timings, please approach the Concierge Desk

Enjoy Exceptional benefits and stay privileged all year with Mercure

The 4-star Mercure Dubai Hotel offers elegant and contemporary 1015 hotel suites and apartments on Sheikh Zayed Road in Barsha Heights beside Dubai Internet City Metro Station

Our Hotel Facilities

  • 408 Suites and 607 Apartments
  • One and Two Bedroom brand new Suites
  • One and Two Bedroom spacious Apartments with balconies
  • 5 Distinctive Dining Venues
  • Fitness Center and Spa
  • Outdoor Swimming Pool, Jacuzzi and Kids Pool
  • 8 Meeting Rooms on level 40 & 41
  • Business centre offering secretarial services
  • Car parking for hotel residents
  • Valet parking for guests
  • Car rental for luxury cars and monthly booking
  • Limo services for airport transfers
  • Laundry and dry-cleaning facilities
  • Multilingual staff
  • Babysiting on request
  • Currency exchange
  • Metro station access
  • Beauty salon for gents and ladies
  • High Speed Internet Access / Wi-Fi in Rooms
  • Free Wi-Fi in common guest areas

Special Needs

At Mercure Dubai Hotel, we anticipate your needs and place utmost importance in ensuring the safety and comfort of every guest. Our hotel has been thoughtfully laid out to ensure easy reach and several members of our team have undergone training to take care of the requirements of our special needs guests.

General Hotel Features

  • Valet parking provided
  • Accessible route from hotel entrance to accessible guest rooms
  • Accessible check in area for wheel chair users
  • Luggage delivery provided

Accessible Areas

  • Hotel Apartments
  • Business Centre
  • Cafe and Restaurants
  • Pool Deck
  • Meeting rooms and lounge
  • Spa and salons

Accessible Room Features

  • Wheelchair accessible doors
  • Lowered access for room amenities and mini bar items
  • Flashing light for alarm
  • Audible emergency alarm
  • Roll in shower and foldable chair in the shower
  • Grab bar for toilet
  • Lowered wash basin
  • Emergency pull cord in toilets

Mercure Dubai Barsha Heights ☆☆☆☆address

PO Box: 500300, Dubai, UAE, Barsha Heights, Dubai
United Arab Emirates
Tel: 00 971 4 381 8888
Fax:00 971 4 381 8899


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